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You are here: Home > *Customer Service* > Return Policy and Warranties
RETURN POLICY
Return Authorization (RA) is required for any return. No returns will be accepted without prior RA. We require this assigned number to be prominently displayed on the outside of the package. All returns must be shipped freight prepaid at customer expense in the original packaging complete with all original contents and to avoid damage to the product.  All products come with a 30 day satisfaction guaranty free return (minus shipping), all items returned after 30 days will have a 15% - 25% restocking fee. (Some items will automatically have a restocking fee due to manufacturer.) Teaka, Inc. is unable to accept returns on products which are damaged as a result of improper installation or customer misuse. All electrical parts, electrical components, wiring kits and custom items can not be returned. Call before you install if you have any questions.


CUSTOMER RETURN PROCEDURE
Call the phone number on the packing slip to inform us that you are returning a product or email us at sales@teakatoys.com to get an RA number. After attaining the RA number, completely fill out the return form listing the part(s) and provide a reason code for the return. A detailed description must be provided in the Customer Comments portion of the form. Please be sure to pack your item carefully in the original packaging your product arrived in to prevent shipping damage and include the return form to ensure that you receive proper credit for your merchandise. Again, customer is responsible for shipping charges.
If you have a Fedex return label follow the instructions on the back of the label.
Attach Fedex return label to outside of box and contact Fedex for pickup.
All returned Items must be returned in their original (unused) condition and packaging, complete with all included parts and materials. If exchanging for another item and the new item is of greater value, you will be responsible for the additional cost.    

ANY ITEM RETURNED WITHOUT PRIOR AUTHORIZATION WILL BE REFUSED.

DAMAGE and LOST CLAIMS
Notify Teaka, Inc. for instructions on returning damaged items or follow the customer return procedure above. Teaka, Inc. will not accept any damage claims 30 days after the shipping date. Teaka, Inc. accepts no responsibility for parts damaged in transit. If your part was lost by the shipper, you must file a claim with them. If the shipper settles the claim, we will ship the replacement to you. If the shipper refuses or denies the claim, Teaka, Inc. can not pay to replace the part.


MANUFACTURER WARRANTIES
All parts are covered by the manufacturer warranties. Manufacturer warranties vary, and are included with your products. Please review the information you receive with your products for more information.

Manufacturer Warranties only cover the part itself, at no time do these warranties or any other warranty given by Teaka, Inc. cover the labor costs to remove or replace the part from a vehicle or does it pay the labor costs of any mechanic.
No exceptions.
   
 

Teaka Toys 1725 San Felipe Road Suite 10 Hollister CA 95023 (831) 630-1545

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